Privacy Policy

1. Introduction

VectorBase Inc. ("VectorBase," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and organization name when you create an account.
• Payment Information: Billing address and payment card details (processed securely by Stripe).
• Content: Documents, text, and other data you upload to create knowledge bases.
• Communications: Messages you send to us through support channels or email.

2.2 Information Collected Automatically

• Usage Data: API calls, queries, features used, and interaction patterns.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP addresses, access times, pages viewed, and referrer URLs.
• Cookies: Session and preference cookies to maintain your login and settings.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers provided by our infrastructure partners (Supabase, AWS). We implement industry-standard security measures including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Automated backups and disaster recovery procedures

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third parties that help us operate our Services (hosting, payment processing, analytics).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly agree to share your information.

We do not sell your personal information to third parties.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. We may retain certain information after account deletion for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing agreements.

You can request deletion of your data at any time through your account settings or by contacting us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

9. Children's Privacy

Our Services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: